Frequently Asked Questions

Have a question? See answers to our most common questions below, or feel free to reach us by sending us a message at any time!

General

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How do I contact someone about BlackRadianceBeauty.com?

Please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

Can I order my products over the phone?

Unfortunately, at this time we are not accepting orders over the phone. If you are having trouble placing an order please call 844-477-2958 and an associate will be happy to walk you through the process.

Can I add something to my order once I already checked out from BlackRadianceBeauty.com?

Once you have checked out from BlackRadianceBeauty.com your order is final. If you have forgotten something please call us at 844-477-2958 and we will do our best to help get you your additional items.

Shipping

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How do I know that my order is processing?

Once you have placed your order on BlackRadianceBeauty.com, you will receive a confirmation email from us. This email will ensure that your order is processing in our system. If you do not receive a confirmation email, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

I saw that my order is “On Hold”, what does that mean?

Once we have printed your packing slip and are in the process of filling your order, we will always switch your order from “Processing” to “On Hold”. Depending on what day of the week you have ordered, your purchase should only be “On Hold” for a maximum of 72 hours. If your order is still “On Hold” after this time, most likely we are awaiting a shipment of product to complete your order. Also, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958 if you have any questions.

When will my order be shipped?

Once we have filled and shipped your order, you will receive a shipping confirmation email that will also give you a tracking number of your shipment. This process should occur within 72 hours of your purchase. If you have any questions, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

What if I did not receive an email with my tracking information?

If you did not receive an email containing your tracking information, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

What if my tracking information given to me does not work?

In this case, please allow at least 12 hours for your tracking information to be updated. If you are still unable to track your package, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

How long does it usually take for my package to arrive to me?

Usually, shipments take between 7-10 days to arrive at its intended destination.

What if I have not received my package after 10 days?

If you still have not received your package, we may need to take a missing package claim with the carrier. In this event, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

What if my tracking information says that there was a delivery exception on my shipment?

In this case, your package was not delivered because it required additional services to reach you. For this type of problem, your package may be located at your local carrier location.

What if I received my package and I did not receive the items that I ordered?

In this case, please email us at customercare@blackradiancebeauty.com or feel free to call us toll free at 844-477-2958.

Products

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Does Black Radiance use animal by-products?

Acetylated Lanolin Alcohol – Lanolin is a natural, renewable raw material derived from shorn wool. It is a cruelty free by-product of wool washing which, if not utilized, would increase environmental problems associated with disposal.

Does Black Radiance test on animals?

WE DO NOT TEST ON ANIMALS nor do any of the materials we buy have tests performed on animals.

Privacy

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Are my details secure?

Yes, BlackRadianceBeauty.com strives to offer you a secure and convenient online shopping experience. Please refer to our Privacy Policy for more information.

Does anyone else see the information I provide BlackRadianceBeauty.com?

We respect your privacy. The information you provide will not be given to any third party as we do not sell, rent or otherwise pass on any of your details to other parties.